To our customers,
We have always prioritized the safety of our customers, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for social distancing and self-isolation in the midst of COVID-19.
As you know, safety recommendations — including those for our our customers and staff — can and will likely change in accordance to the CDC and Health-Canada recommendations. You can count on us to keep up-to-date with the latest recommendations by the state and federal government. We will share this information with you on our website.
We encourage you to stay safe. This includes practicing safe social distancing. We are thinking about our customers and look forward to serving you again in the future when lock down recommendations have been lifted.
Until then, connect with us virtually online via our website and social media channels. This is where you’ll find any updates on how we are managing the safety of you and our staff. We’ll also share tips on how to continue to stay healthy and well.
What to expect from us
Unfortunately, there is no telling when things will be “back to normal” in any sense. Rest assured that we’re doing our best to keep you informed and taking every precaution to help flatten the curve. This means support will be somewhat selective and limited during this time.
However, you can stay abreast of what’s happening by subscribing to our newsletter and following us on social media. That’s where we’ll first update you with any news.
What About Returns
We will also be following the CDC’s and Health-Canada recommended guidelines to keep our employees and customers safe. We are carefully monitoring the situation. The most important thing is to make sure we conduct business in a safe environment. All products returned will be sanitized, so we are accepting return on all products, but we encourage you to order more carefully looking at sizing chart so returns are at minimum.